The Mattressman

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Warranty Information:

All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months.

All the products we supply are quality branded products and with a little care and attention this will give you many years of sleeping comfort.

Slight depressions may become evident on your new mattress, this is quite normal and should not be of concern. It is recommended that a traditional double sided mattress are turned over alternatively head-to-foot, then turned over side to side on a weekly basis. After 12 weeks the mattress need only be turned monthly.

The new generation of 'no-turn' easy life mattresses should be turned head to foot on the same cycle as above to give satisfactory service.

We reserve the right to refuse service should the complaint be due to causes other than faulty manufacture or defective materials, or should the product be in a stained or unhygieneic condition.

We reserve the right to refuse service should the complaint be due to a weight issue of the customer in respect of manufacturers guidelines of body mass in excess of 110KG

We reserve the right to charge a call out fee of £45 if the product is found to be stained or in an unhygeneic condition, or where the customer is above the manufacturers body mass recommendations for the product, upon inspection by the company.

  • Please do not bend or roll a mattress, this could do permanent damage to the product.
  • Please do not carry the mattress by the handles, the handles are designed to allow adjustment of the position the mattress whilst on the divan.
  • Please do not use detergent or chemical cleaners on the fabric, this may cause damage or staining to the product.
  • Please do not use a vacuum cleaner on the mattress as this can disturb the fillings on the upholstery layers.
  • Please do not overload the drawers, these are designed for lightweight items only.
  • All our beds come complete with a manufacturers warranty, (details available on request). The warranty registration card (where applicable) should be completed and sent back to the manufacturer to register the date of purchase. 
  • We do not guarantee to supply any replacement in matching fabric. Substitute materials of at least equal quality will be supplied in the event that the original materials are no longer available.
  • All purchases from TheMattressman.com website are covered under the Sale of Goods Act and Distance selling regulations.

In the unlikely event that a problem should arise in a divan set due to faulty material or poor workmanship during the first 12 months from the date of purchase we will replace any part, or all of the product that is defective completely free of charge.

During the period 1-12 months, replacements will be free of charge but will attract a contribution to the transport costs. In subsequent years, a sliding scale of charges is payable by the consumer based on usage plus transport costs as follows:

1-3 years 40% of current retail price
3-4 years 60% of current retail price
4-5 years 80% of current retail price

Any claim must be made no later than 5 years from the date of purchase.

This warranty is valid in the United Kingom and does not affect your statutory rights.

 

Images are for illustrative use only, headboard (except bedsteads), accesories & pillows not included.
The company reserves the right to alter covers without prior notice.
All trademarks are the property of their respective owners ©tmm 2017